Service Department Call Center Attendant

The Service Department Center Attendant will answer all incoming service phone calls with redirecting to the proper point-of-contact within the correct department while onsite at our Technical Center in Schaumburg, IL.

ESSENTIAL FUNCTIONS:

• Answers incoming phones.
• Creates incidents in Syteline with routing calls and incidents to the appropriate department.
• Other duties related to the department and assigned by department management.

NON-ESSENTIAL FUNCTIONS:

• Act as a backup for the other call center attendants.

REPORTING RELATIONSHIP:

• Regional Service Division Manager
• National Service General Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• Able to collect, arrange, and analyze data.
• Able to prioritize job duties.
• Problem solving expertise is a must.

SKILLS:

• Proficient in Microsoft Office (Word, Excel, Google Docs)
• Familiar with internet functions—posting files, linking websites/files, downloading data, etc.
• Excellent written and oral communication skills

SCHEDULE:

• Onsite. No remote option.
• Monday to Friday
• 8:00 AM to 5:00 PM

PAY:

• $20.00 starting pay rate through agency

TRAVEL:

• Minimal.

MENTAL ABILITIES:

• Ability to work harmoniously with others.
• Ability to accept and follow instructions.
• Ability to maintain a positive attitude.
• Ability to identify where work is needed and then take the initiative to complete all open job tasks without being told prior.

WORKING CONDITIONS:

• Daily lifting to 25 pounds unassisted.
• 2nd floor with both stair and elevator access.
• Cubicle office setting.