Service Design Analyst
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Summary
A business analysis/service design role in the University of Leicester's Digital Services team: discovering user needs, analysing business processes, facilitating workshops and requirements definition, and supporting testing and adoption across digital transformation initiatives, with a focus on Microsoft 365 Copilot, Power Platform and low-code automation.
This is a truly exciting time to join the University of Leicester. We are proud to be one of the first universities in the UK to roll out Microsoft 365 Copilot across our community, placing us at the forefront of AI-enabled transformation in higher education. Through this partnership, we are reimagining how staff and students experience digital services, unlocking new ways of working, improving decision-making, and delivering real impact at scale. Alongside our AI ambitions, we are delivering a…