Service Design Consultant/ Snr Service Design Consultant (Buona Vista)
Seacare Manpower Services Pte Ltd Service Design Consultant/ Snr Service Design Consultant (Buona Vista)
Summary
The Service Design Consultant will conduct user research and map digital learning journeys to improve user-centered experiences. The role involves facilitating workshops, analyzing data, and collaborating with cross-functional teams to implement scalable solutions.
Consultant / Senior Consultant (Service Design & Process Improvement)
3-year contract
We are looking for a motivated individual to join us in shaping seamless, user-centred digital learning experiences.
What youll do:
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Conduct user research to uncover needs, behaviours, and pain points.
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Analyse data to identify trends, gaps, and improvement opportunities.
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Map current journeys and design future-state blueprints for digital learning.
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Facilitate co-design workshops and translate insights into clear requirements.
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Collaborate with cross-functional teams to deliver scalable solutions.
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Drive stakeholder engagement and change adoption strategies.
What were looking for:
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Experience in service design, process improvement, or related roles.
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Strong problem-solving, critical thinking, and communication skills.
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Ability to balance user needs with operational and policy considerations.
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Comfortable working both independently and collaboratively.
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Knowledge of adult learning, digital learning platforms, or training admin is a plus.