Service Design Lead
Summary
The Service Design Lead will use human-centred design and research to transform and improve service delivery for residents and colleagues, focusing on areas like repairs and complaints.
Service Design Lead – Shape Better Services for Residents Are you passionate about designing services that genuinely improve people's lives? At Peabody, we're looking for a Service Design Lead to help transform how we deliver services for residents and colleagues. Working closely with teams across the business, particularly Repairs and Complaints, you'll use insight, research and human-centred design to improve customer journeys, solve complex problems and deliver meaningful change. This is an …