Service Design & Transition Lead
Summary
Lead the design and transition of a new Salesforce-based customer platform, defining the future operating model and support frameworks for a major customer experience transformation.
Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a …