Service Design & Transition Manager in Ashford

Job DescriptionJoin Our Team as a Service Design & Transition Manager!

Are you ready to take your career to the next level? Sysco, with its UK operating companies including Brakes, Fresh Direct, KFF, and Medina, is on the lookout for a Service Design & Transition Manager to join our dynamic Business Technology team. This is your chance to make a significant impact by ensuring that new and enhanced technology services are seamlessly transitioned into live operations, supporting around 4,000 users across the UK.

We offer a hybrid working model, allowing you to work from home for 3 days a week and spend 2 days in our Ashford office. To thrive in this role, you should be within a commutable distance.

Your Role

In this exciting position, you will:

• Collaborate with internal stakeholders, strategic vendors, and outsourced partners to ensure smooth service introductions.
• Lead all aspects of Service Design and Transition, defining and maintaining the necessary standards and processes.
• Act as the vital link between project delivery and operational support teams, ensuring services are fully supported and risks are managed effectively.
• Drive continuous service improvement and develop robust service models across multiple workstreams.
• Ensure that services deliver value, performance, and operational excellence.

What We’re Looking For

We seek a candidate with:

• Significant experience in a complex IT service environment and a strong grasp of ITIL Service Management principles.
• Experience in defining Service Design and Transition frameworks and introducing new services into live operations.
• Strong stakeholder management, influencing, and communication skills.
• The ability to balance operational risk with business needs while managing multiple priorities.
• A solid understanding of enterprise technologies and service architectures.
• Excellent analytical and problem-solving skills, along with strong organizational abilities.
• Confidence in using Microsoft Office applications.
• ITIL qualifications and experience with change, problem, and major incident management are advantageous.

Most importantly, we want someone who is proactive, resilient, and passionate about service excellence. This role offers a fantastic opportunity to influence how technology services are designed, introduced, and supported across the business, working closely with senior stakeholders, project teams, and strategic vendors.

What You’ll Get

We believe in rewarding our team members! Here’s what you can expect:

• Car/Travel Allowance: £5,500 per annum
• Private Medical: Single Cover
• Early Access to Your Earnings: Use our Wage Stream app to access your earned salary whenever you need it.
• Flexible Time Off: Option to purchase additional annual leave.
• Comprehensive Wellbeing & Health Support: Access to our Employee Assistance Programme, 24/7 GP appointments, physiotherapy, and more.
• Competitive Pension Scheme: Secure your future with our robust pension plan.
• Life Assurance: Coverage designed to protect you and your loved ones.
• Exclusive Discounts: Access to Sysco Perks for discounts on various services and products.
• Special Sysco Product Discounts: Purchase our food products at significantly reduced prices.
• Free Mortgage Advice: Complimentary expert guidance to navigate the property market.
• Enhanced Family-Friendly Leave: Policies that support you through important life moments.

If you’re ready to make a difference and grow your career with us, we can’t wait to hear from you!