Service Designer

Job Description

We are one of the world's most important insurers, made up of positive, dynamic, and committed people who make things happen. We believe that our diversity adds value to our teams, our culture, and our customers. We know that the best ideas and solutions arise in inclusive environments where we all feel seen, heard, and valued so that we can develop our full talent.

We have been recognized as one of the best places to work in Spain by the Forbes list and the Actualidad Económica ranking, and we have the best value proposition for all of us who are part of Aegon:

🤸 ♂️ We are committed to flexibility through our hybrid work model: we offer the possibility of working remotely at least three days a week and also spending time in offices adapted to the agile methodology.

💃🏻 We help you achieve work-life balance and disconnect, with flexible hours throughout the year and intensive working hours in the summer.

🥰 The best actions for your physical and mental well-being (free health insurance, on-site physiotherapy, healthy living initiatives, etc.) and a wide range of benefits and social advantages (the company makes a high contribution to your pension plan, retirement savings insurance, flexible compensation, training support, Christmas gift, etc.).

🏔️ Development opportunities at all levels through cross-functional and international projects. We have recognition initiatives, variable compensation for everyone, and ongoing feedback. Our management model is based on having quality conversations on a regular basis, where you will play a leading role.

💙 Culture: 87% of employees are proud to work at Aegon. We are an international, approachable, and empathetic company.

The career opportunity of your life

Would you like to help people live their best life? That is what we do every day. We achieve this because we are a company of people who care for people, with curiosity, connected to the reality around us, and focused on leaving the world better than we found it. We always learn from our customers and from each other.

We hope it excites you as much as it excites us!

(ツ) At Aegon, we bet on innovation in our selection processes. Therefore, we offer you the possibility of conducting an initial telephone interview through Artificial Intelligence (Clara IA), which allows us to guarantee a more agile experience and an objective and consistent evaluation of all applications. Our solution complies with the highest standards of data security and privacy.

If you want to take part in this AI-driven process, you can access it through the following link: https://app.clara.works/a/j-SDX6zRp9GB8e0vCrXh3AglJZ8mOmRiqvOmBC_AVYIzxA?utm_source=clara_works_link

If you prefer to follow the traditional process, simply apply for this offer and we will continue your candidacy through the usual channels, without the need to access the previous link. (ツ)

About the position

A key opportunity to lead the company's end-to-end digital experience, driving the shift toward customer- and employee-centric transformation.

• You will define and lead the company-wide user experience strategy.
• You will design consistent digital experiences across web, app, portals, and internal tools.
• You will evolve end-to-end customer journeys with an omnichannel approach.
• You will drive improvements in satisfaction, conversion, self-service, and operational efficiency.
• You will lead the design of key digital products (private area, app, onboarding, customer service, etc.).
• You will implement continuous research practices and turn insights into business decisions.
• You will build and govern a scalable Design System.
• You will coordinate initiatives with Product, Technology, Business, Marketing, and Operations teams.
• You will lead a multidisciplinary team and manage external vendors.

About you

We are looking for someone with strategic vision, a business-oriented mindset, and solid experience in user experience and service design.

• Proven experience in UX / Service Design within complex digital environments.
• End-to-end approach, with the ability to design complete omnichannel journeys.
• Ability to analyze data and make decisions based on research and metrics.
• Knowledge of Design Systems, design tools (Figma), and UX methodologies.
• Experience in Agile environments and product-oriented ways of working.
• Sensitivity to accessibility, usability, and inclusive design.
• Experience leading multidisciplinary teams (UX/UI, Research, Content, Service Design).
• Strong collaboration and influencing skills with different stakeholders.
• Experience in CRO, personalization, and the use of AI applied to customer experience will be valued.

Guerrero Pilar, Ana