Service designer
Summary
Design cross-channel service blueprints for a UK bank’s business banking journeys, mapping digital, in-branch, telephony, and back-stage operations.
Service Designer 3 months, initial London. Hybrid, with travel to client site in central London as the work requires. Market rates inside IR35 - Umbrella only The work We're mapping a major UK bank's business banking experience end to end. The job is to produce service design blueprints for the key customer journeys, the ones that cut across channels and functions: digital, in-branch, telephony, customer servicing and the operations behind them. This is cross-channel, front-stage and back-stage…