Service Designer
Summary
Designs and improves public-sector services by mapping user journeys, creating prototypes, and ensuring accessibility and GDS compliance, collaborating with cross-functional teams.
Salary: £20,000 - 59,000 per year Requirements: Proven experience as a service designer within public-sector projects. Strong knowledge of user-centred design and agile delivery. Experience working with the GDS Service Standard and assessment process. Responsibilities: Lead service design activities from discovery through delivery. Create journey maps, service blueprints, prototypes, and design artefacts. Work closely with users, researchers, product managers, developers, and policy teams. Iden…