Service Designer – Senior
Job Description :
We are seeking a Senior Service Designer to support digital transformation and service innovation initiatives. The role focuses on applying human-centred design, agile delivery, and service design methodologies to improve end-to-end user and employee experiences across digital and non-digital service channels.
The Service Designer will work as part of cross-functional delivery teams, collaborating with product owners, designers, researchers, and technical teams to review existing services, identify future opportunities, and deliver effective, user-focused solutions.
Key Responsibilities :
Integrate human-centred design practices into service transformation initiatives
Conduct service discovery, research, prioritization, prototyping, and evaluation
Analyze user and employee experiences across multiple channels (web, mobile, phone, in-person, print, etc.)
Develop journey maps, service blueprints, and process maps
Facilitate co-design workshops and stakeholder sessions
Support change management and service adoption
Define, measure, and report on service performance metrics
Key Deliverables
User and behavioural research outputs
End-to-end service journeys and experience maps
Prototypes and usability testing results
User stories and backlog inputs
Service performance analysis and reports
Strategy, roadmap, and service vision documentation
Recruiter Details :
Recruiter Name: Uma Maheswari Revu
Email: uma@upstaff.ca
Phone: +1 437-524-4328
Requirements
7+ years of experience in Service Design, UX Design, or Human-Centred Design
Strong experience working in agile, cross-functional teams
Expertise in service design methods (journey mapping, service blueprints, co-design, prototyping)
Experience delivering complex, end-to-end service improvements
Strong stakeholder facilitation and communication skills
Preferred / Nice to Have
Public sector or large enterprise experience
Experience supporting digital transformation programs
Familiarity with service performance measurement