Service Designer - Service Manager
About the work
Who the specialist will work with
The individual will work with the Transformation Lead, Partner Organisations IT Leads, and CTP (Common Technology platform) team.
What the specialist will work on
Review commercial contracts to extrapolate the services being delivered across Business Partner Organisations. Manage Services Portfolio, ensure live services are fully defined in the Service Catalogue. Translate complex business requirements into service requirements to inform solution design and procurement processes. Understand and manage the impact of change, ensure quality standards and design principles are met for newly services. Translate business requirements into service requirements to inform and direct Service Design to bring services into operational use; ensure that ongoing support is affordable and can be delivered within Live Services capabilities. Contribute to the definition of design policies, principles and guidance.
Work setup
Address where the work will take place Department for Business, Innovation & Skills, London.
Working arrangements
Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in Westminster, London.
Security clearance Minimum Baseline Personnel Security Standard
Skills and experience
Technical competence: essential skills and experience
- 3+ year service design experience
- 1 year of commercial contract reviews
- ITIL V3 Expert
- Experience of successful service transition and service operations
- Experience of working in an agile team
- Ability to quickly research and learn new programming tools and techniques
- Current / most recent role mainly as a designer rather than a manager
Technical competence: nice-to-have skills and experience
- Have previous experience in a government transformation programme
All your information will be kept confidential according to EEO guidelines.