Service Designer
About the work
Who the specialist will work with
Working with the Transformation Lead, Service Operations Lead, and CTP (Common Technology platform) Product Managers, Service Desk team and potentially with external technology suppliers.
What the specialist will work on
Contribute to the definition of design policies, principles and guidance, Build out services based on technical designs and user benefits, Develop existing Service Designs based on technology releases, Work with the Operations Management team to introduce new releases or services to live users, Ensure quality standards and design principles are met for newly designed services, Ensure live services are fully defined in the Service Catalogue
Work setup
Address where the work will take place
Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET
Working arrangements
Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in Westminster, London.
Security clearance Minimum Baseline Personnel Security Standard.
Skills and experience
Technical competence: essential skills and experience
- 3 year service design experience
- ITIL V3 Expert
- Experience of successful service transition and service operations
- Experience of working in an agile team
- Ability to quickly research and learn new tools and techniques
- Current / most recent role mainly as a designer rather than a manager
Technical competence: nice-to-have skills and experience
- Have previous experience in a government transformation programme
- Experience of working in large complex organisations
All your information will be kept confidential according to EEO guidelines.