Service Desk - 5+ Yrs - Fulltime

Job Description:

• · Service Desk ( Day to Day responsibilities), Configuration of Lotus Notes, Outlook, Applications, Troubleshooting of Error's of Application's.
• · Knowledge of hardware and software products and problem solving/troubleshooting skills.
• · Hands on experience on office technology tools and configuration of hardware – PC’s and printers.
• · Excellent communications skills; oral, written and interpersonal communication skills must be proficient in English.
• · Experience with the World Bank standard operating systems and desktop software including but not limited to Microsoft Windows 7, Office 2010, Lotus Notes and SAP.
• · Strong knowledge of hardware and software products and problem solving/troubleshooting skills.
• · Working knowledge of office technology hardware – PC’s and printers.
• · Ability to function well in a team-based environment and to contribute towards common goals.
• · Strong planning and organization skills.
• · Courteous and patient demeanor with clients.
• · Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
• · Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
• · Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
• · Analyzes facts and data to support logical decisions regarding the project work

All your information will be kept confidential according to EEO guidelines.