Service Desk Administrator
Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.
Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.
Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.
Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.
Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.
How you will impact the organization…
The Sr. Service Desk Administrator is responsible for the delivery, performance, support and tracking of IT assets within Consensus. This includes but is not limited to day-to-day troubleshooting, adds/moves/changes for phone, network and computer equipment, IT Asset Management, and participation in the Incident Management Process. This role will also be responsible for delivery of assigned tasks and management of activities for larger projects within Net Ops.
This position also includes minor responsibility for Office Administration. This includes but may not be limited to shipping and receiving, serving as liaison with building management, and coordination of internal moves, adds and changes. It is essential that the successful candidate be highly organized and possesses excellent communication skills. Candidate will need to liaise with Los Angeles-based resources on a daily basis and must be an excellent team player.
The value you will deliver…
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Maintain, analyze, troubleshoot, and repair computer/server systems, hardware, and peripheral devices.
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Provide technical support for employees on computer systems (Macintosh and MS-Windows), application software, and smartphones.
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Troubleshoot BYOD devices, including iPad, Android tablets, iPhones, Android phones, and other peripherals.
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Create and update standard OS images using Ghost and other imaging products.
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Gather requirements, propose solutions, and fulfill requests for end-user computing activities and projects.
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Administer end-user computing resources, including Active Directory, print servers, email, and remote access.
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Monitor licensing usage and compliance of end-user computing software.
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Monitor the service ticket tracking system and respond to new issues.
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Manage PC vendor relationships and ensure the PC order process meets SLA requirements.
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Order and maintain IT assets in the ITAM tracking application.
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Onboard new employees and contractors, ensuring accounts are set up in Active Directory, Google Workspace, and other relevant systems.
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Manage apps and policies for employee laptops in Microsoft Intune, including creating PowerShell scripts.
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Provision and upgrade laptops as needed.
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Troubleshoot, diagnose, and escalate technical issues; document processes and solutions.
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Assist with technical projects as needed.
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Occasionally travel for business needs.
What you will bring to the table…
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4+ years of computer systems support experience, mostly working directly with end-users.
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4+ years of experience in application support for Google Workspace, Microsoft Office, Active Directory, and Anti-Virus applications.
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2+ years of IT Help Desk experience along with a demonstrated track record of troubleshooting experience.
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2+ years of Remote PC management and software distribution in an enterprise environment is required.
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Candidate must have excellent written and spoken communication skills.
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6+ years of computer systems support experience, mostly working directly with end-users.
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Experience with an internal Service Desk ticket tracking application. (Jira preferred)
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Candidate must possess expert technical knowledge of PC operating systems including Window and Mac.
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Candidate must possess expert technical knowledge of PC hardware systems.
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Candidate will be required to perform a variety of complicated tasks with minimal supervision.
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Candidate must be able to lift and transport moderately heavy objects such as computers and peripherals.
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High School Degree or GED
You will stand out if you also have…
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6+ years of computer systems support experience, mostly working directly with end-users.
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6+ years of experience in application support for Google Workspace, Microsoft Office, Active Directory, and Anti-Virus applications.
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4+ years of IT Help Desk experience along with a demonstrated track record of troubleshooting experience.
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4+ years of Remote PC management and software distribution in an enterprise environment is required.
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Understanding of MDM (Mobile Device Management) Solutions
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Understanding of GAM (Command line management for Google)
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Linux operating systems is a bonus.
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Understanding of basic networking
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Hands-on experience with cloud identity providers like Okta or Onelogin
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Exposure to working within regulated frameworks like PCI, FedRAMP, or HIPAA
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Associate's degree in Computer Science or equivalent experience
Hybrid Roles
- Location requirements: Hybrid - Los Angeles Area
- Office requirements: Minimum 2 Days a week in LA Based Office
- Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time
- Technology requirements: Reliable, high speed internet
- Eligible for sponsorship: No
The compensation for this role is up to $40.00-$45.00 an hour USD. This position may be eligible for pre-approved overtime. Also included in this package for this position for compensation considerations may also include ESPP, accrued vacation, sick time, holidays and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.
We are not accepting agency submissions for this role.
To learn more about us visit
Skills
As published by greenhouse · 14 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (6)
- Where did you hear about this job?
- If so, please let us know which company and the approximate dates you were employed there. optional
- If you were referred by a current Consensus employee, please list their name so we can thank them. optional
- In which city do you currently live in?
- Consensus Cloud Solutions honors pay transparency by listing salary ranges on each of our job postings. Does the range listed align with your targeted compensation?
- Consensus is committed to an equitable and inclusive hiring process. If you require special accommodations during the interview, please share those here. We are happy to provide accommodations when possible. optional
Pick from a list (8)
- Are you a current Consensus team member?
- Have you ever been employed by Consensus Cloud Solutions or any of it's affiliates?
- Were you referred by a current Consensus team member?
- In which state / province do you live in?
- Our offices are located in Downtown Los Angeles, CA and Las Vegas, NV, Are you open to a Hybrid role in these locations?
- Are you legally authorized to work in the country required for this role?
- Do you require immigration sponsorship for work authorization (e.g., H1-B)?
- I consent to and authorize Consensus Cloud Solutions, Inc., its subsidiaries and its authorized agents (“Consensus") to collect, use and disclose the personal information contained in this employment application to conduct background checks, including criminal background checks, in connection with my candidacy for employment at Consensus. I further authorize Consensus to communicate with all my former employers, business associates, school officials and persons named as references. I understand that in order to complete a thorough investigation of the information included on this application, my education and employment will be verified to obtain information regarding my character and qualifications. I hereby release all employers, schools, third party agencies and individuals contacted from any liability for any damage whatsoever resulting from giving such information. I also understand that Consensus may establish and maintain a file of personal information about me in accordance with all applicable legislation. Further information as to how we process your personal information and your rights in relation thereto (including your right to withdraw such consent) are set out in our Recruitment Privacy Policy located at https://www.consensus.com/recruitment-privacy-policy/ I affirm that the information provided on this form is true and accurate to the best of my knowledge. I further understand by filling out this electronic application that the act of submitting this is authorization and a written signature is not required.