Service Desk Administrator
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JOB TITLE: SERVICE DESK ADMINISTRATOR
LOCATION: Farnham
SALARY: £26k/£28k
COMPANY INFORMATION Service Desk Administrator
- Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Servive Desk Administrator to join their ever expanding team
- Close working relationships with high profile clients meaning long term contracts and security
- Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
- Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East
- Excellent reputation for delivering quality and high standards of service
- Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
CANDIDATE INFORMATION Service Desk Administrator
- As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
- To be organised, with good attention to detail
- Ability to work in a fast-paced environment
- Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
- Excellent written and verbal communication skills
- Good time management skills to work under pressure and to deadlines
- Pro-active with the ability to think on your feet and for yourself
- Demonstrate sound decision making when taking responsibility for tasks
- Accurate data entry skills
JOB INFORMATION Service Desk Administrator
- As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filing
- Incoming phone calls & emails over various inboxes
- Allocation of works to engineers
- Working to response times to meet contractual SLA agreements
- Providing support obtaining accreditations and certifications
- Collating health, safety and compliance documentation
- Assisting with quality procedures to obtain ISO standards (in future)
- Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
- Requesting site access and arranging Permits when required,
- Preparing quotations with support from contract managers
- Requesting costs and raising purchase orders to suppliers