Service Desk Agent (12/hr Shift)
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- Log/Validate all contacts Call Handling Database
- Answer contacts promptly and professionally
- Resolve a high percentage of customer problems using the relevant tools and systems
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
- Adhere to account Policies & Procedures
- Work to achieve individual and team goals
- Accomplish other duties as required
- Diploma / Bachelor's degree in a relevant field or equivalent combination of education and experience
- Ability to communicate at all levels, both technically and non-technically
- Basic L1 desktop/network support activities
- Professional & confident
- Good time management skills
- Ability to perform well as part of a team under direct supervision
- Willing to work 12 hr rotation shift