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D-ploy

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Service Desk Agent (Budapest, Onsite, Romanian speaker)

Summary

Provide first-level IT support via phone, chat, and email, troubleshooting Windows/macOS devices and mobile platforms for end users in a multinational IT services firm.

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization.

We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

  • Provide first-level IT support via walk-up, phone, chat, email, and remote tools.
  • Deliver timely and customer-focused technical support.
  • Troubleshoot hardware, software, and basic network issues.
  • Diagnose incidents and identify appropriate solutions.
  • Guide users through issue resolution.
  • Escalate complex issues to higher-level support when required.
  • Record, track, and update incidents in the ticketing system.
  • Follow up with users to ensure timely resolution.
  • Share user feedback and recurring issues with internal teams.
  • Configure, image, and deploy end-user devices.
  • Install approved software on company-issued Mac devices.
  • Support and troubleshoot company-issued Mac computers and mobile devices.

Requirements

  • 1–3 years of experience in an IT Help Desk, Service Desk, or End-User Support role.
  • Solid knowledge of troubleshooting Windows, macOS, iOS, Android, mobile devices, and Mobile Device Management (MDM) solutions.
  • Ability to diagnose and resolve common end-user hardware, software, and technical issues.
  • Experience supporting and troubleshooting macOS devices.
  • Good understanding of computer systems, mobile technologies, and other end-user IT equipment.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Fluent verbal and written communication skills in English and Romanian
  • Customer-focused approach with a commitment to delivering high-quality technical support.
  • Candidates have to declare Criminal record extract not older than three months

Benefits

  • Broad range of activities, tasks, and projects
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events

Is IT in your DNA?

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What this application asks

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First name, Last name, Email, Address, Phone, Resume, Summary, Cover letter, Date of Birth (DD/MM/YYYY), Nationality, Citizenship, Language skills & ability level, Do you have a residence permit (in the country you are applying to), Are you eligible to work in the country of application (valid until), Do you have a valid freelance registration/business license?, Your current or last job role, Your current or last employer, Reason for leaving, Please indicate contact details of at least two valid available persons for reference (manager, supervisor or customer)* *** Please be aware that we WILL proactively contact these references as the process develops. If this is a problem, or a concern please make this clear to us***, Expected hourly rate or salary (please specify the currency), Notice period, Willingness to travel (yes/no/to what extent)

  • My application is voluntary. I consent I have provided the information of this application to be used for processing for potential employment. The authorization given by completing this form entitles D-ploy Group and it`s entities within and outside of the EU / EEA, to store and process my data, limited to Business Use and under observation of any local legislative regulation on Data Privacy. * yes / no
  • I understand that part of the evaluation process is a background check which may contain, but is not limited to references, screening or criminal record. * yes / no

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