Service Desk Agent
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Summary
First-line IT support role in Morrisville, NC: the agent is the first point of contact via phone, email, and chat, logs and classifies incidents in ticketing systems like ServiceNow, resolves common software, hardware, and network issues (password resets, VPN, printers), and keeps users updated on requests and outages. Requires knowledge of operating systems, networking basics, and applications.
Service Desk Agent Act as the first point of contact for users via phone, email, and chat. Document and classify incidents in ticketing systems (e.g., ServiceNow) Diagnose and resolve common software, hardware, and network issues (e.g., password resets, VPN connection issues, printer setups, etc) Update users on the status of their requests and communicate major IT service outages. Technical knowledge of operating systems and infrastructure, networking basics, software, and applications. Advisi…