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D-ploy

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Service Desk Agent L1 (Barcelona)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Task and Responsibilities:

  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
  • Meticulous documentation of end user issues in ITSM tool
  • Adherence to processes and knowledge documents
  • Ticket backlog management
  • Continuous service improvement activities – knowledge script creation, training document updates etc.
  • Close collaboration with Onsite IT technicians

Requirements

  • Fluent English (written and spoken)
  • Advanced MS Office apps knowledge a plus
  • Strong problem solving/analytical abilities
  • Good communication skills
  • Attention to detail and ability to multi-task
  • Ability to work independently and effectively
  • Readiness to follow direction and best practices
  • Planning and organizing skills
  • Team player and supportive personality
  • Candidates have to declare Criminal record extract not older than three months

Benefits

  • Broad range of tasks and responsibilities
  • Friendly and international working environment
  • Professional development opportunities
  • Referral program (“Fishing for Friends”)
  • Company-sponsored events

Is IT in your DNA?

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What this application asks

workable

First name, Last name, Email, Address, Phone, Resume, Summary, Experience, Education, Cover letter, Date of Birth (DD/MM/YYYY), Nationality, Citizenship, Language skills & ability level, Do you have a residence permit (in the country you are applying to), Are you eligible to work in the country of application (valid until), Do you have a valid freelance registration/business license?, Your current or last job role, Your current or last employer, Reason for leaving, Please indicate contact details of at least two valid available persons for reference (manager, supervisor or customer)* *** Please be aware that we WILL proactively contact these references as the process develops. If this is a problem, or a concern please make this clear to us***, Expected hourly rate or salary (please specify the currency), Notice period, Desired future roles, Willingness to travel (yes/no/to what extent)

  • I understand that part of the evaluation process is a background check which may contain, but is not limited to references, screening or criminal record. * yes / no
  • My application is voluntary. I consent I have provided the information of this application to be used for processing for potential employment. The authorization given by completing this form entitles D-ploy Group and it`s entities within and outside of the EU / EEA, to store and process my data, limited to Business Use and under observation of any local legislative regulation on Data Privacy. * yes / no

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