Service Desk Agent (level 2)
Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years. Fincons Group built its reputation on foreseeing and interpreting new business models and the rapid evolution of IT systems by building a complete range of services: from research and consulting to design and development, from system integration of leading vendor software solutions right up to application management, supporting clients step by step along their digital transformation journey. Fincons is a multinational with over 2,600 people and several offices worldwide (in Italy, Switzerland, Germany, France, the United Kingdom, Belgium and the USA), but above all a Family Company where the founders play a strategic role with commitment and passion, grounding the company in the same principles of a united and caring family.
We firmly believe in the value of cooperation and in the contribution that every idea and intuition can bring. We believe that everyone’s effort can make a difference. Transforming knowledge into a strategic resource is our company mission, and we pursue it with the help of our most strategic asset: our people.
Fincons is looking for a SERVICE DESK AGENT (level 2) - Normal
REQUIREMENTS:
- 5+ years of experience in 2nd Level Service Desk or similar ICT support roles.
- Strong knowledge of ITIL 4 practices and ITSM tools (e.g. ServiceNow, Jira).
- Experience in end-user support, incident management, and application troubleshooting.
- Understanding of business processes, workflow applications, and web services.
- Knowledge of Oracle SQL and SOAP-UI; Activiti BPM is a plus.
- Familiarity with financial processes, collaboration platforms, and Microsoft Office tools.
SKILLS:
- Skill in using operating systems, remote support tools, and ticketing systems, combined with the ability to apply advanced troubleshooting techniques.
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team.
- Ability to participate in multi-lingual meetings.
- Ability to organize regular coordination meetings, follow-up of actions, minutes of meetings is mandatory.
- Ability to manage analytical and/or technical issues involving different teams, suggest viable action list is mandatory.
Language knowledge: English B2+
Office: Brussels (Belgium), on site presence is required 1 day per week.
Minimum level of qualification: Master degree and 5 years of experience or secondary education and 12 years of experience.
If interested, please apply!
Our personnel search is addressed to candidates of all genders.
The data will be processed and stored exclusively for the purposes of this or future selections, in compliance with the Federal Data Protection Law (LPD) and guaranteeing the rights referred to in art. 13 Legislative Decree 196/03 and EU regulation 679/2016 (GDPR)