Service Desk Agent (Mandarin Speaker)
Summary
L1 Service Desk Agent at Fujitsu in Kuala Lumpur serving as the first point of contact for IT support via phone, email, chat, and ticketing tools — troubleshooting basic hardware, software, and account issues, logging incidents, and escalating. Mandarin proficiency and willingness to work rotating 24/7 shifts are required; open to fresh and non-IT graduates.
About the Role
We’re looking for an enthusiastic Service Desk Agent (L1) to join our IT support team.
What You’ll Do
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Be the first point of contact for IT support requests (phone, email, chat, ticketing system)
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Help users with basic hardware, software, and account access issues
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Log and track incidents, and escalate when needed
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Follow standard procedures and ensure a great user experience
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Learn new IT tools and grow your technical skills
Who Should Apply
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Internal employees from any department, fresh graduates, non-IT graduates, or diploma holders
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Those with previous L1 Service Desk experience are also welcome
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Basic computer skills and a willingness to learn
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Strong communication and customer service mindset
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Able to work rotating 24/7 shifts
Language Requirement
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Mandarin proficiency (read, speak, write) required
Why Apply
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Hands-on IT experience and exposure to real support operations
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Structured training and career growth opportunities
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Friendly and supportive team environment
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Opportunity to transition into IT while staying within the company