Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng
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Summary
A customer service/call center role at Ricoh in Ho Chi Minh City: the agent answers customer calls and emails, handles complaints, follows up and escalates issues, processes orders, and keeps customer records updated in internal systems. Requires communication and problem-solving skills, good English, and MS Office literacy.
• Call
Centre Management: Answering customer calls and responding to their emails,
handling customer complaints or issues, identifying problems and assisting
them with their queries.
• Following
up on customer inquiries/ issues to inform customers about further steps,
escalating issues to supervisors as needed. Reporting
recurring issues to manager.
• Processing
orders, forms, and requests from customers according to standard
procedures.
• Customer
care: In charge of surveys, voice of customers to prepare reports in need.
Provide feedback and suggestions on how to improve processes.
• Keep
customers' information up to date on the internal systems.
• Provide
support and assistance to other team members as needed.
• Support
admin jobs for Service Department.
• Other
tasks will be discussed in the interview.
Requirements
• Bachelor's
Degree
• Communication skills, listening skills and problem-solving skills. Call center and customer care experience.
• 1-2 years of working experience in related fields is preferable.
• Ability to work independently and teamwork, work under pressure.
• Good command in spoken & written English.
• Good computer literacy (Word, Excel, Powerpoint).
• Communication skills, listening skills and problem-solving skills. Call center and customer care experience.
• 1-2 years of working experience in related fields is preferable.
• Ability to work independently and teamwork, work under pressure.
• Good command in spoken & written English.
• Good computer literacy (Word, Excel, Powerpoint).
Benefits
• Work in an international, dynamic and friendly
environment.
• Attractive salary, performance bonus, allowance package.
• Insurance as Vietnam’s labor code & extra accident/medical insurance.
• 13th month salary, annual salary review.
• Benefit in kind, company trip.
• Opportunity to learn and improve sales skill, technical skills with international standards.
• Opportunity for promotion.
• Attractive salary, performance bonus, allowance package.
• Insurance as Vietnam’s labor code & extra accident/medical insurance.
• 13th month salary, annual salary review.
• Benefit in kind, company trip.
• Opportunity to learn and improve sales skill, technical skills with international standards.
• Opportunity for promotion.