Service Desk agent - Night shift
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Summary
Answers and triages IT service desk calls on a night-shift schedule (8 PM–5 AM weekdays plus one weekend shift), handling IT support requests using ITIL service management practices. It is a 6-month contract-to-hire role, working remotely within the USA.
Role Title: Service Desk agent -Night shift Location: Remote within USA Duration: 6 months contract to hire Updates MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts. - 5 AM to 1 PM - 1 PM to 9 PM - 9 PM to 5 AM Agents who are slotted to work a shift on Saturday will work the same shift on Sunday. Required Skills: ITIL Service Management Information Technology (IT) Service Desk Call Triage a…