Service Desk Agent | Shift Work | Yearly Renewable Contract
Salary: $2,800 – $3,000 per month
The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.
Job Responsibilities
Answering incoming calls and making outbound calls to customers.
Manage incoming emails.
Provide Live-Chat support.
Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
Ensuring accurate and complete documentation of customer interactions and transactions in the system.
Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Essential Qualifications
Minimum Higher Nitec in IT-related fields
Minimum 1 year of end-user support experience in a Technical Service Desk environment
Knowledge of:
Windows Operating Systems (OS)
Active Directory (AD) account administration
Microsoft Outlook
Mobile device support
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