Service Desk Agent (Tier I) with Security Clearance
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Summary
Provides front-line technical support for U.S. Patent and Trademark Office employees/contractors, handling hardware, software, account, connectivity, and application issues via telephone, email, voicemail, chat, and Microsoft Teams.
Position Overview Ares Enterprise is seeking fifteen (15) customer-focused Service Desk Agent (Tier I) to provide front-line technical support to U.S. Patent and Trademark Office employees and contractors. The Service Desk Agent will serve as the initial point of contact for users experiencing hardware, software, account, connectivity, and application-related issues. The successful candidate will receive and respond to customer inquiries through telephone, email, voicemail, chat, Microsoft Team…