Service Desk Analyst 1st Line

Your new company This is an excellent opportunity for an experienced IT support professional who enjoys solving technical issues, working directly with users, and delivering a high-quality customer experience. Joining a busy Service Desk team, you'll be responsible for providing 1st and 2nd line support across a broad range of technologies, helping to ensure colleagues can effectively deliver services to residents across the district. Your new role You'll take ownership of incidents and service…