Service Desk Analyst
Summary
Level 1 Service Desk Analyst in Allevia Hospitals' internal IT team, supporting staff across its Auckland private hospital sites. Day-to-day: resolving tickets via phone/email/walk-in, troubleshooting Windows devices, printers, mobiles and medical equipment, managing AD users and mailboxes, and monitoring network devices and servers.
- Level 1 Service Desk support
- Permanent fulltime role across Allevia Hospitals in Epsom, Ascot and Greenlane
- Great benefits provided including free car parking
Allevia Hospitals is one of New Zealand’s largest private healthcare organisations, delivering surgical and allied health services through an integrated care strategy and curated health plans - we’re focused on creating a better health journey for every patient.
We're looking for an experienced Service Desk Analyst to join our supportive and friendly IT Team and provide Level 1 Service Desk support for the information and communication systems in an efficient and effective manner.
This is a permanent, full time role working 40 hours per week, Monday to Friday, across Allevia Hospitals in Epsom, and at Ascot, Greenlane.
Main duties will include:
- Receiving (phone, email, walk-in), logging, and resolving IT tasks in a professional and timely manner
- Providing effective troubleshooting in person and onsite, or remotely. e.g. mobile phones, printers, workstations, specialised medical equipment
- Completing checklists as per the daily run sheet
- Monitoring of Allevia's network devices and servers
- Managing users, mailboxes, and groups in AD
- Upgrading, building, configuring, and installing user devices
- Upkeep of ICS documentation
- Rotation of backup tapes
As the successful candidate you will have:
- An Information Systems qualification
- At least 2 years Level 1 Service Desk experience
- Understanding of ITSM applications usage in an ITIL environment
- Experience in an Enterprise environment with 500+ users preferably in a healthcare environment
- Proficiency with Windows End User Device and Server operating systems, Active Directory, IP phone systems, Microsoft Office, Microsoft Exchange, The M365 Suite, networked printers, Android and Apple mobile phones
- Excellent customer service skills - verbal and written and the ability to multi-task
The Benefits:
At Allevia we work hard, have fun, and are committed to making a difference to our organisation, our people, and our patients. Along with a supportive working environment we offer our employees a great range of benefits including:
- Competitive remuneration
- Medical insurance subsidy after two years of service
- Christmas and New Year close-down
- Free car parking
- Pharmacy discount & discounted hospital fees
- Discounts at multiple retail outlets as part of our Boost programme, gym memberships & E-cycles
How to apply:
If you are looking for a rewarding role where you can be part of a high performing private health organisation then click APPLY to view the full Position Description for this role and submit your application online before midday 3 November 2026.
Allevia reserve the right to close this vacancy to new applications before this date if necessary.
Please note, only candidates already residing and eligible to work permanently in New Zealand can be considered for this role.