Service Desk Analyst

Job: 3047784 Job Description: Service Desk Analyst Location: Brisbane, California Role Overview This position is centered on providing call center-based Service Desk support. The role involves assisting end-users with remote tier 1 and 2 troubleshooting for MacOS, Windows, and Apple products, including computers, tablets, and phones. The analyst will handle a high volume of tickets daily and is expected to troubleshoot and resolve technical issues. Key Responsibilities Maintain secure and confi…