Service Desk Analyst
Posted Updated
Description
Title: Service Desk Analyst
Duration: 5 Months
Location: Sherwood, OR
Description
Contract
Service Desk Analyst are responsible providing support to end users when they
contract call the service desk line.
The
contractor may also be required to take on-call shifts.
RESPONSABILITIES
- Assist employees when they
call the services desk
- Respond to emails, log
tickets, update tickets, and resolve tier 1 support issues
- Be the primary owner of a
ticket. See the ticket from start to finish to ensure work is finished
- Write knowledge base articles
to help reduce future tickets and enable our end-users to self-service
- Able to lift 35 pounds
- Able to work at a desk for an
8-hour shift
Requirements
REQUIREMENTS
The
Contractor Service Desk Analyst needs to have knowledge of the following
software and frameworks:
- Basic ITIL Concepts
- Microsoft 365
- Microsoft Office
- Experience supporting iOS
devices
- Experience troubleshooting
technical issues
- Experience providing support
in a remote environment