Service Desk Analyst

JOB PURPOSE: Enthusiastic professional who is technically proficient, dedicated to exceptional customer service and able to work autonomously. Respond and resolve incidents and requests raised by customers and system generated alerts, internal project tasks, quality control activities, as well as some travel to other offices if required. Support asset management services throughout the lifecycle of a device by tracking and recording the movement of the device and undertaking regular audits. Monitor compliance to Breville’s standard operating environment policies to ensure standardisation of the desktop environment and minimisation of exposure to data loss and licensing compliance. Create and document processes and procedures in relation to the Service Desk and Service Delivery. Coordinate External Vendors for warranty and maintenance of equipment. Assist other Breville Technology Services groups with a local presence where required for operational infrastructure issues.