Service Desk Analyst_Call Centre exp_w2

• · Office 365 admin console experience

• · PowerShell experience creating scripts, etc.

• · MS exchange administration and migration experience

• · Incident Management experience – Managing incidents including business expectations and

• · communication

• · Basic User & Security Group Active Directory administration

• · Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and

• · Office 2007

• · Experience with using and troubleshooting Outlook 2007 within a network environment

• · (permissions, calendar sharing, delegation)

• · Self-motivated achiever who gains satisfaction from providing excellent customer service

2-3 years previous IT Service Desk and/or Call Centre experience required in the following areas.

All your information will be kept confidential according to EEO guidelines.