Service Desk Analyst
Posted 3
views
Summary
Provides first-line (levels 1-3) technical support to local and remote end users at an architecture and design firm's St. Louis office, including ticket troubleshooting, application support, Active Directory account administration, backups, and general office IT. Core stack includes Windows desktop/server, Microsoft Office, and VMware vSphere.
If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.
ABOUT THE ROLE
The successful candidate will be responsible for providing first-line technical support to end users, and escalating complex problems as needed. You will help administer the technology our designers rely on to develop design solutions for leading health, education and business organizations. This is an IT generalist position, where you will have to know or learn a little bit of everything that happens within the office relative to IT, source answers from vendors and escalate as required within the IT group.
HERE'S WHAT YOU'LL DO
- Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting.
- Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors.
- Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores.
- Consults users to determine present and future needs.
- Identify areas of operation that need upgraded end user equipment.
- Monitor system performance, provide security measures, troubleshooting, maintenance.
- Set-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use.
- Test, evaluate hardware and software to determine efficiency, reliability.
- Attend vendor training, study journals to keep up with changes in technology.
- Maintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems.
- Maintain peripherals such as printers that are connected to the network.
- Create and modify users and groups in active directory such as logins with user accounts.
- May add permissions, modify, delete extensions and mail boxes, phone systems.
- Position may require local travel to other sites.
HERE'S WHAT YOU'LL NEED
- Minimum of 2 years of related IT experience is required.
- Bachelor’s degree in Information Technology or a related field preferred.
- Microsoft Windows desktop and Server certifications are preferred but not required.
- Strong communication skills and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
- Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines.
- Knowledge of MS Windows 7/10/11 desktop, Microsoft Office, and VMWare vSphere required. ITIL knowledge preferred.
For a general overview of our benefits, please visit our careers page at
ABOUT OUR FIRM
CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don’t just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It’s more than a philosophy — it’s who we are, and it drives us to make a meaningful, lasting difference every day.
ABOUT WORKING HERE
- We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
- We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives.
- We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.
Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.
Skills
As published by greenhouse · 31 questions · 4 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (12)
- Preferred First Name
- How did you hear about us? optional
- LinkedIn Profile optional
- Website optional
- Desired Salary
- If yes, please provide dates of employment. optional
- If yes, please provide details regarding your immigration sponsorship needs. optional
- What is your legal first name?
- What is your legal middle name? (if applicable) optional
- What is your legal last name?
- By typing my legal name below, I acknowledge that the information contained in this document, my resume, and any other materials submitted on my behalf are true and correct to the best of my knowledge and belief. I understand that any incorrect, incomplete, or false statements, or information furnished by me and/or on my behalf during the application or employment process, may subject me to disqualification from consideration or to discharge. I understand that employment at CannonDesign is at will and an employment offer from CannonDesign does not constitute an expressed or implied contract of employment. If hired, I have the right to terminate my employment for any reason at any time. I also understand that CannonDesign reserves the same right. I agree that any claims or lawsuits relating to my service with CannonDesign or any of its affiliates or subsidiaries must be filed no more than six (6) months after the date of the employment action that is the subject of the claim or lawsuit. I waive any statute of limitations to the contrary. I authorize, without reservation, any party or agency contacted at CannonDesign’s request to furnish references and verifications regarding information including but not limited to the names and dates of previous employers, reason for termination of employment, job performance, character, work experience, academic records, and professional licensure or certification. I acknowledge that my electronic signature is as valid as an original signature and that a copy of this document will be as valid as the original.
- Application Date Signed
Pick from a list (10)
- Preferred Contact Method
- Do you have current or former government work experience including military service?
- Have you ever been employed by CannonDesign?
- Do you have a current employment agreement that includes a non-compete and/or non solicitation restrictions?
- Do you have a minimum of 2 years' related IT experience?
- Do you have knowledge of MS Windows 7/10/11 desktop, Microsoft Office, and VMWare vSphere?
- Do you hold an active or expired professional license?
- Are you authorized to work in the United States?
- Do you require sponsorship to work in the United States now or in the future?
- If selected for this role, do you intend to begin or continue any outside employment, self-employment, freelance work, board position, or other business affiliation while employed by CannonDesign?
Written answers (4)
- If you have an existing non-compete and/or non-solicitation agreement, or are not sure of the implications of your agreement(s) with current or prior employers, please provide details. optional
- If yes, please provide details and status of license. optional
- Please provide the names of three recent work-related references, including their name, relationship, email address, phone number, and company. If you do not have prior work experience, you may list school or volunteer-related references.
- Please provide details, including name of the organization if applicable, nature of the work, position, or affiliation, estimated hours spent per week, and any other details that you think may be relevant.
Attachments (5)
- Additional Attachment optional
- Additional Attachment optional
- Additional Attachment optional
- Additional Attachment optional
- Additional Attachment optional