Service Desk Analyst - Dutch & French
Posted Updated
About the Role
- Fluent in Dutch and French (speak, read, and write) - required
- At least 2 years experience in Technical Support / Service Desk
- Background in technical troubleshooting and IT Help Desk Services
- Strong communication and customer service skills
- Willing to work 100% onsite in McKinley Hill, Taguig - shifting schedule
- Stable work history, not a job hopper
- Must not be a present or former employee of CGI
- PRV/TRV holders preferred, but client can process working visa
Skills
We are looking for a skilled and motivated Service Desk Analyst - Dutch & French to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.
Responsibilities- Develop, test, and maintain reliable, scalable, and user-focused solutions.
- Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
- Write clean, maintainable, and well-documented work following best practices.
- Troubleshoot issues, optimize performance, and improve overall quality.
- Track progress, communicate updates clearly, and contribute to continuous improvement.
- Fluent in Dutch and French (speak, read, and write) - required
- At least 2 years experience in Technical Support / Service Desk
- Background in technical troubleshooting and IT Help Desk Services
- Strong communication and customer service skills
- Willing to work 100% onsite in McKinley Hill, Taguig - shifting schedule
- Stable work history, not a job hopper
- Must not be a present or former employee of CGI
- PRV/TRV holders preferred, but client can process working visa
Skills
- Strong foundation in role-relevant tools, platforms, and best practices.
- Ability to plan, execute, measure, and improve work with attention to detail.
- Good communication, ownership, collaboration, and time-management skills.
- Experience with modern workflows, reporting, automation, and production-grade delivery.
- Familiarity with agile practices, documentation, and cross-functional collaboration.
- Ability to mentor teammates and contribute to process improvements.
- Competitive compensation and growth opportunities.
- Collaborative work culture with learning and development support.
- Opportunity to work on meaningful products and business problems.
This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.
Equal OpportunityWe are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.