Service Desk Analyst
Summary
Service Desk Analyst on efex's onPlatinum team on the Gold Coast, providing IT support to MSP clients: troubleshooting issues across workstations, servers and networks, managing incidents in Salesforce, and applying security best practices. Full-time onsite role touching Active Directory, Microsoft 365, Azure and VoIP.
Ready to take the next step in your IT career?
At efex, no two days are the same. In this role, you'll join our onPlatinum team on the Gold Coast, supporting a diverse range of clients, working with modern technologies, and developing your skills within a supportive and customer-focused MSP environment. Backed by the scale and opportunities of a national technology provider, you'll have the chance to learn, grow and build a rewarding IT career.
Who We Are
With over 20 locations across Australia and a strong national presence, efex is one of Australia's leading managed technology providers. We deliver right-sized solutions across IT, print, communications and security, helping businesses work smarter, stay connected and grow with confidence.
As part of the efex group, onPlatinum is our Gold Coast-based team, known for delivering exceptional customer service and trusted technology solutions to businesses throughout the region. By combining local expertise and relationships with the resources and capability of a national organisation, we offer the best of both worlds for our clients and our people.
Our culture is approachable, collaborative and people focused. We build genuine relationships, speak in plain language, and work together to solve problems that make a real difference for our customers.
The Role
As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based on the Gold Coast, offering plenty of variety, client interaction and exposure to a broad range of technologies and environments.
You will:
- Provide high-quality IT support and exceptional customer service
- Troubleshoot and resolve client issues across a range of technologies
- Manage service requests and incidents through Salesforce
- Maintain accurate ticket notes, timesheets, and documentation
- Apply security best practices across implementations
- Work collaboratively with colleagues to deliver seamless service
About You
You’ll thrive in this role if you have:
- Previous MSP or internal IT experience
- Strong customer service and client-facing skills
A solid background in:
- Workstation troubleshooting
- Active Directory and Microsoft 365 support
- Backup and recovery processes
- Remote monitoring and management tools
- Servers, switches, routers, firewalls, and storage
- Azure and VoIP solutions
And personally, you’ll bring:
- A desire to keep learning and stay across new technologies
- A friendly, positive approach to client service
- Excellent communication skills
- The ability to work in a fast-paced environment while staying organised
What We Offer:
- Competitive salary: based on skills and experience
- Supportive, down-to-earth culture: collaboration and respect are at the core of our team
- Birthday leave: celebrate your day, on us
- Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
- Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
- Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.
Apply now!
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.