Service Desk Analyst

About ForHealthAt ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we’re proud to deliver more than 8 million patient consultations each year. We are a values-led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you’re joining a team that's “In it together” and genuinely passionate about making a difference in the lives of our patients.The OpportunityDue to recent growth, we have created an opportunity for an additional Service Desk Analyst to join our team. The role will be based in our Leichardt, Sydney office and will be responsible for providing technical support and excellent customer service to our employees and health practitioners. In this role, you’ll be the first point of contact when users need help with their technology, providing friendly, professional support while gaining exposure to a wide range of systems and environments. Key ResponsibilitiesIn this role you will:Respond to IT support requests in a friendly, professional, and timely mannerDiagnose and resolve common hardware, software, and application issuesAccurately log, update, and manage tickets within the service desk systemProvide remote support and guide users through solutions step by stepCreate and update documentation and knowledge base articlesProvide clear information and know when to escalate more complex issues to senior techniciansFollow up with users to ensure issues are fully resolved and they feel supportedAbout YouThis position is ideal for someone starting out in IT or looking to take the next step in their career. We are looking for someone that is technologically savvy, has a bubbly personality, loves helping people and wants to learn and continuously improve themselves and the environment around them. Familiarity with the ITIL framework would be beneficial but not essential. You should also be available to work rotating shifts between 7am and 8pm Monday to Friday as well as 8am to 1pm on Saturday. This role is Sydney-based and needs to be able to work on-site from our Leichhardt office. You need to be an Australian Citizen or Permanent Resident with unrestricted working rights, please note, visa sponsorship is not available for this opportunity. As such, only candidates with ongoing unrestricted work rights in Australia will be considered.Why Join Us?At ForHealth, our people are our lifeblood – we support, invest in, and grow our teams. In addition to a supportive working environment, you’ll enjoy:20% off Dental treatments for you and your familyEmployee Assistance Program (EAP) – 24/7 confidential supportFitness Passport – access to discounted gym memberships for you and your familyPrivate health insurance discountsYou’ll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia – one patient at a time. Ready to Make a Difference?If you’re looking for a flexible role where you can truly make an impact, apply now and become part of a team that’s passionate, caring, and values-driven. We can’t wait to hear from you.ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).