Service Desk Analyst

We are seeking a dedicated and skilled Service Desk Analyst to join our team in Karnataka. The ideal candidate will play a crucial role in providing exceptional IT support and ensuring smooth operations within our organization. As a Service Desk Analyst, you will be responsible for managing incidents and service requests, utilizing tools such as ServiceNow and ITSM to track and resolve issues efficiently. Your expertise in Windows, Outlook, and Teams will be essential in assisting users with their technical challenges. Key Responsibilities: - Respond to and resolve IT support requests via phone, email, and ticketing systems. - Manage incident and ticket management processes to ensure timely resolution of issues. - Utilize ServiceNow and ITSM tools for tracking and documenting incidents. - Provide support for Windows operating systems and applications, including Outlook and Teams. - Assist users with voice support and international communication needs. - Collaborate with other IT teams to escalate and resolve complex issues. - Maintain a high level of customer service and satisfaction. Required Skills: - Strong knowledge of incident management and ticket management processes. - Proficiency in ServiceNow and ITSM tools. - Familiarity with Windows operating systems and applications, including Outlook and Teams. - Excellent communication skills, particularly in voice support and international contexts. - Ability to work effectively in a team-oriented environment. If you are passionate about IT support and have the skills to excel in a dynamic environment, we encourage you to apply for this exciting opportunity as a Service Desk Analyst.