Service Desk Analyst

We are seeking a dedicated Service Desk Analyst to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional technical support and troubleshooting services to our clients. This role requires a strong understanding of service desk operations and the ability to resolve issues efficiently and effectively. Key Responsibilities: - Provide first-line support for service desk inquiries, ensuring timely resolution of issues related to WiFi troubleshooting, Active Directory, Office 365, and Outlook configuration. - Utilize ServiceNow for ticket management and tracking, ensuring all incidents are logged and updated accurately. - Collaborate with other IT teams to escalate complex issues and ensure a seamless resolution process. - Maintain documentation of support processes and solutions to enhance the knowledge base. - Assist in the onboarding of new users, providing training on software and hardware as needed. - Monitor and report on service desk performance metrics to identify areas for improvement. Required Skills: - Proficiency in service desk operations and customer service principles. - Strong troubleshooting skills, particularly in WiFi connectivity and Office 365 applications. - Familiarity with ServiceNow and Active Directory. - Excellent communication skills, both verbal and written. - Ability to work independently and as part of a team in a fast-paced environment. If you are passionate about technology and providing excellent customer service, we encourage you to apply for this exciting opportunity.