Service Desk Analyst
Posted Updated 12
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Summary
First-line IT support role: the analyst fields incoming user requests, diagnoses and resolves issues with Active Directory, Office 365 and other Microsoft applications, manages tickets in ServiceNow, sets up user accounts, and documents support work. On-site positions in Bangalore, Hyderabad, or Pune.
We are seeking a dedicated Service Desk Analyst to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support and customer service to our clients. As a Service Desk Analyst, you will be the first point of contact for users experiencing technical issues, ensuring that their problems are resolved efficiently and effectively. You will work closely with various teams to troubleshoot and resolve issues related to Active Directory, Office 365, and other Microsoft applications. Key responsibilities include managing incoming support requests, diagnosing and resolving technical issues, and maintaining documentation of support activities. You will also assist in the setup and configuration of user accounts and provide training to users on various software applications. The successful candidate will possess strong troubleshooting skills, a solid understanding of networking concepts, and experience with ServiceNow for ticket management. Excellent communication skills are essential, as you will be interacting with clients and team members regularly. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.