Service Desk Analyst
Summary
The Service Desk Analyst provides first-level IT support to staff at a global law firm, managing incidents via ServiceNow and assisting with software rollouts and documentation. The role requires experience in a Microsoft-centric enterprise environment and strong customer service skills.
JOB DESCRIPTION Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals. Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years. As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed ac…