Service Desk Analyst

Salary: $2,000 – $3,000 per month

• 1-4 Years of experience in technical support / service desk

• The individual Service Desk analyst will provide level 1 IT Service Desk support

• Provide support to end user via phone, chat, email or web

• Ability to diagnose and resolve common hardware/software/network issues

• Familiarity with Windows, macOS

• Proficiency in troubleshooting tools like Outlook, Word, Excel, and Teams

• Experience with service management tools (e.g., ServiceNow, Jira, Zendesk, Freshdesk)

• Clear Communication Skills and Customer Service Focus

• Bilingual is a must (English & the Mandarin (Reading, writing and speaking). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• Detailed JD mentioned in Job Description sections further in this document