Service Desk Analyst II, Brewery
Summary
Leads daily service desk operations, provides expert technical support, and manages major incidents for a brewery’s IT team.
We are currently hiring a Full-Time Service Desk Analyst II, Brewery in Breinigsville, PA. The Service Desk Analyst II leads daily operations of the service desk, providing expert guidance and support to other analysts, and managing major service incidents. Additionally, the analyst will collaborate with IT teams, monitor performance metrics, and lead continuous improvement activities. They will use a combination of technical support, project management, and customer service skills to deliver h…