Service Desk Analyst II
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Summary
Level 2 service desk analyst at Cortavo, a managed IT services provider, providing onsite support plus handling inbound calls and tickets from managed services clients — troubleshooting application, printer, and connectivity issues and handling user onboarding/offboarding. Hybrid role based in Elmhurst, IL.
Job Description Job Overview: \n We are seeking a highly capable service desk analyst who will be responsible for onsite support as well as inbound calls and tickets from Cortavo’s managed services clients. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. \n \n In this hybrid role, you’ll become a…