Service Desk Analyst

Job Description The IT Service Desk Analyst role, under the direction of the IT Service Desk Manager, shall ensure that the computer users receive appropriate assistance with technology related incidents and questions. - Ensures that all trouble calls and emails are answered in a prompt, courteous and accurate fashion. - Ensures that calls and emails are handled with Information Security best practices in mind. - Diagnoses of Hogan Lovells IT incidents and troubleshoots accordingly. - Follows u…