Service Desk Analyst / IT Support Help Desk Technician

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way. Working on a 3 days on, 3 days off shift pattern with 12 working hours a day, you’ll be responsible for completing…