Service Desk Analyst (L1)

Role : Service Desk Analyst (L1) Location : Omaha, NE & Scottsdale, AZ & Kansas City, MO & Alpharetta, Georgia 30022 Type : Long Term Contract Key Responsibilities User Support: Answer incoming calls, chats, and emails from users needing tech help. Incident Management: Log, track, and categorize all support requests using an IT service management (ITSM) ticketing system. Basic Troubleshooting: Fix common issues like password resets, printer connections, basic software installations, and VPN acc…