Service Desk Analyst - Level 2
Summary
Level 2 Service Desk Analyst handling IT support requests across phone, self-service, and walk-up channels, managing IT assets, deployments, and shift-left initiatives using Windows desktop, Microsoft 365, Intune, Entra/Azure AD, and networking.
Helia is Australia’s first Lenders Mortgage Insurance (LMI) provider, with more than 60 years of expertise in the Australian housing market. We exist to accelerate financial wellbeing through home ownership. Our mission is to deliver innovative, tailored solutions in partnership with our customers, making the home ownership journey simpler and more accessible. We do this through efficient, customer-focused services powered by leading technology, data and digital solutions. As a Level 2 Service …