Service Desk Analyst

Salary: From $81,575.44 per annum + Superannuation

Salary from: Permanent Full Time, From Level 3.1 $81,575.44 per annum + Superannuation

Location: 150 Wembley Road, Logan Central QLD 4114.

As a Service Desk Analyst, reporting to the Service Desk Team Leader, you will have a platform to exhibit your frontline technical support expertise. This is an opportunity to showcase your expertise in customer advocacy, your ability to multitask efficiently, and your effective communication skills within a dynamic organisation.

These roles provide first level support handling ICT incidents and service requests through a combination of hands on and remote approaches. Along with providing first level support to our customers, our team is also part of multiple projects to implement innovative ways of continuously working towards technological improvements. We manage uplifts to new hardware and peripherals for our customers and upkeep or repairs of existing hardware and mobile devices.

At our core, we're a close-knit team dedicated not just to our internal customers, but also to making a meaningful impact in our wider community. We take our values seriously, fostering an environment where care for one another goes hand in hand with pride in our work.

Our culture thrives on the belief that personal and professional development flourishes in a supportive atmosphere. That's why we prioritise team-building activities and create moments to share laughter and accomplishments together. We firmly believe that these connections enhance our collaboration and ultimately benefit everyone we serve. Join us in making a difference through exceptional service delivery.

Position Responsibilities include:

• Excellent telephone manner written and verbal communication skills
• Ability to analyse and interpret data to improve processes
• Ability to update knowledge articles, flows and processes to reduce the teams overall time to resolution
• Ability to implement changes and maintain ITSM toolsets to improve service delivery
• Technical support and troubleshooting skills, with experience using remote desktop, call centre, and ITSM toolsets
• Detailed knowledge of Microsoft Office and Office 365, Microsoft Windows 7 &10, Azure AD, Intune and Microsoft Active Directory, Apple IOS, and Android

Key indicators for success:

• Comprehensive foundations in the provisioning and support of desktops, laptops, mobiles, printers and other peripheral
• Tertiary or Diploma qualifications and industry certifications in Information Technology (highly regarded)
• Current drivers C Class driver's license
• Ability to pass National Police Check
• Ability to provide satisfactory results for all employment related background checks

Why choose Logan City Council?

We have a friendly, customer centric culture, supporting diverse and collaborative working relationships across the organisation, with a connection to purpose and community.

In addition to being centrally located, Logan City Council has great benefits to help support your professional and personal growth including:

• Salary from: From Level 3.1 $81,575.44 per annum + Superannuation
• Accrue Additional Leave - Use your annual leave for when you want a break and accrue additional Christmas Leave throughout the year.
• Work-Life Balance - Full-time hours worked over a 9-day (72.5hr) fortnight, equating to an extra 22 days off each year!
• Flexible Work - We support work-life balance with flexible working arrangements.
• Health & Wellness - Access to Fitness Passport Program for a healthier lifestyle. Look after your health with our Corporate BUPA discount.
• Salary Packaging - Why not look into the right vehicle lease for your needs?
• Professional Growth - Take advantage of ongoing learning and development opportunities.
• Supportive Environment - Benefit from our Employee Assistance Program for your wellbeing.
• Engage- Enjoy the benefits of our active social club and engage with colleagues.

Who we are and the community we serve

The City of Logan is young, diverse and growing fast - and we're growing with it. Home to more than 400,000 residents from over 230 cultures, it's a place where community spirit thrives and every voice matters.

As one of the largest and most diverse councils in Queensland, we're home to big‑picture thinkers, community‑focused leaders and dedicated professionals who care deeply about the community we serve. From delivering essential services and building new infrastructure to supporting local businesses and creating inclusive spaces, we're here to make life better for everyone who calls Logan home.

As a Council employee, you'll be part of that mission - helping shape the future of a city where people, places and opportunities can thrive.

Interested?

Please press the "Apply" button and follow the prompts by closing date of 5pm, Tuesday 22nd September 2026. For more information, email Manager IT End User Service - Kirra Robinson via kirrarobinson@logan.qld.gov.au.

Important Note:

• All documents are to be uploaded in PDF format & submitted online.
• Unsolicited applications will not be accepted.
• Applications will be retained for up to 12months for future consideration.
• If you require assistance or an adjustment throughout the recruitment process, please contact TAPTeam@logan.qld.gov.au

Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.

Please click the link for more information about Logan City Council's Application process - Logan City Council