Service Desk Analyst - Microsoft Intune
Summary
The Service Desk Analyst provides Level 1/2 technical support in a corporate environment, focusing on device management via Microsoft Intune and troubleshooting Microsoft 365, Windows, and identity services.
Do you have a background in helpdesk support, and a passion for helping customers?
We’re looking for a Service Desk Analyst with strong Microsoft and Intune experience to join a busy technology environment on an initial 3-month contract.
This is a great opportunity for someone who enjoys being the person people turn to when technology isn’t playing nicely — whether that’s troubleshooting a Microsoft 365 issue, managing devices through Intune, or getting a user back up and running quickly.
What you’ll be doing
Ideally, you will have experience with:
If you’re a Service Desk Analyst who knows your way around Intune and the Microsoft ecosystem and you’re ready for your next contract, we’d love to hear from you.
Apply now or get in touch for a confidential conversation about the role.
We’re looking for a Service Desk Analyst with strong Microsoft and Intune experience to join a busy technology environment on an initial 3-month contract.
This is a great opportunity for someone who enjoys being the person people turn to when technology isn’t playing nicely — whether that’s troubleshooting a Microsoft 365 issue, managing devices through Intune, or getting a user back up and running quickly.
What you’ll be doing
- Providing Level 1/2 service desk support across hardware, software and Microsoft technologies
- Supporting Microsoft 365, Windows 10/11, Entra ID and Active Directory
- Managing and troubleshooting devices through Microsoft Intune
- Assisting with device provisioning, configuration, compliance and deployment
- Troubleshooting laptops, desktops, applications, printers and peripherals
- Managing incidents and requests through an ITSM platform
- Escalating more complex issues while taking ownership through to resolution
- Supporting users across a fast-paced corporate environment
Ideally, you will have experience with:
- Hands-on Microsoft Intune experience
- Strong Microsoft 365 and Windows troubleshooting skills
- Experience with Entra ID / Azure AD and Active Directory
- ServiceNow or another ITSM platform experience
- Excellent communication and stakeholder skills
- A practical, solutions-focused approach
- The ability to hit the ground running in a contract environment
If you’re a Service Desk Analyst who knows your way around Intune and the Microsoft ecosystem and you’re ready for your next contract, we’d love to hear from you.
Apply now or get in touch for a confidential conversation about the role.