Service Desk Analyst

Service Desk Analyst ROLE DESCRIPTION NCG Information, Data and Estates Services are seeking to appoint a Service Desk Analyst to join our Business Services team. As part of the NCG Service Desk and reporting to the Service Desk Team Leader, you will provide excellent customer service for our staff via email and virtual support. You will be responsible for case handling for NCG services, including IT and Estates, and will provide first and second line IT support where required. To be suitable f…