Service Desk Analyst

Salary: Shape the future of IT at NRW Holdings

NRW Holdings are now seeking a highly motivated Service Desk Analyst to join our IT Support team in our Head Office – Perth CBD. You will be the first point of contact for IT support and your responsibilities will include resolving technology issues remotely via the telephone and email, recording interactions within the ITSM toolset as well as escalating any issues for resolution to second level teams as required.

We are looking for someone with a desire to achieve and accomplish the tasks given to them in an efficient and effective manner. Strong customer service skills are paramount in this role as you are supporting our internal clients.

Key Responsibilities:

• Liaising with employees regarding queries and troubleshooting IT issues within the business
• Provide system and infrastructure support to functional areas
• Offer basic informal training to users on approved software
• Create and maintain internal knowledgebase and user documentation
• Installation and configuration of software packages
• Monitoring of systems and networks to ensure optimum performance
• Set and controlling security levels and systems access
• Maintaining asset management register and Information Technology Service Management (ITSM) tools
• Participate in the service desk on call roster

What we are looking for:

• Previous experience in a similar role
• High level customer service skills
• Previous experience in a similar position within the resource sector is highly desirable
• Excellent analytical and problem-solving skills
• In depth understanding of computers, operations systems, networking and applications
• Strong troubleshooting abilities
• Demonstrated behaviours which align with NRW’s values and safety standards
• A “can do” attitude and strong team commitment
• Australian work rights

What We Offer:

• Free gym access located in our Perth CBD building
• Competitive salary and career opportunities
• Loyalty Bonus Scheme – Get paid a bonus for continuing your employment with NRW
• $3000 Employee Referral Bonus – with every successful referral
• Salary sacrifice and novated lease options
• Discounted private health insurance
• Paid parental leave
• Income protection insurance and Employee Assistant Program (EAP)
• Enjoy employee discounts with exclusive deals for groceries, entertainment, fuel vouchers, incredible savings on tech products and so much more - there are over 450 retailers offering amazing deals through our benefits
• Work with an experienced civil & mining contractor with over 30 years in the business
• Long term employment opportunities
• A culture driven organisation, be a part of a great crew

About NRW Holdings

NRW Holdings is proud to be one of the leading civil and mining contractors in the Australian resources and infrastructure sectors. Our ongoing success is a direct consequence of the commitment we make to our clients, people, and the communities in which we operate.

With over 30 years’ experience as a civil and mining contractor, we have become a partner of choice for many of Australia’s leading resource companies nationwide. Our positive safety culture has resulted in a leading safety record and strong ties with local communities have been established through training programmes, employment, subcontracting and partnering opportunities.

Be part of something bigger. If you’re looking for a rewarding career and not just another job; we want to hear from you. Click to apply with your updated resume.

NRW is an Equal Opportunity Employer, and we strongly support diversity in our workforce. Applicants from a wide sector of the community, including women and Indigenous cultures, are encouraged to apply.